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Scripting must be enabled to use this site. Answers Search We store all answers to our most frequently asked questions. Just type in your question or keyword and we’ll return the most relevant answers. Search filters applied Search Results Other Suggested Searches Did you mean: No results found. Suggestions: Make sure that all words are spelled correctly Use different words that mean the same thing Results 1 - 10 of 109 Recommended Links Which stations have FastTicket machines? You don’t need to pick up your tickets from the station you selected when making a booking. You can collect from an enabled machine at any one of over 1700 stations in the list below. /* older... Date Updated: 19/04/2018 How can I cancel or change an Advance ticket type? How do I know what type of ticket I have? If the name of your ticket is ’Advance Single’ or the first class equivalent ’First Advance Single’ then you have purchased an Advance ticket. Changing or... Date Updated: 31/08/2017 Left an item on a train? If you’ve lost your property on a train terminating at one of the following stations: London Euston, Birmingham New Street, Manchester Piccadilly, Liverpool Lime Street, Glasgow Central or Edinburgh... Date Updated: 09/12/2016 How do I get a ticket collection reference? When you buy self-service tickets online you will be given a Ticket Reference which you need when collecting your tickets. This reference is displayed: On the confirmation page when you have... Date Updated: 25/08/2015 Ticket types available and terms & conditions Fare names across the national rail network falls into one of four ticket categories. Fare Category In order from the least flexible but cheapest category: ADVANCE You must book in advance and travel... Date Updated: 07/02/2017 How do I buy a ticket using my card but for someone else to travel? If the ticket will be delivered by post: If the ticket is to be delivered by post there are no important considerations when buying a ticket for someone else. The name of the person who purchased the... Date Updated: 05/06/2017 I haven’t been allocated any seats, why is this and what should I do? Online Seat Reservations For all tickets booked on our website our system will automatically try and reserve a seat free of charge. Once purchased, the seat number will be printed along with your... Date Updated: 25/08/2015 How can I cancel/change my ticket? We know your travel circumstances can change. Depending on the type of ticket have purchased, the rules around cancelling and changing your ticket vary. Please note if you wish to change your ticket... Date Updated: 31/08/2017 How do I collect my tickets from a FastTicket machine? Tickets are ready within 2 hours after booking online and can be collected any time before travel. FastTicket machines are located at most mainline stations or selected site locations. For... Date Updated: 22/06/2017 How can I cancel or change an Off-Peak ticket? How do I know what type of ticket I have? If your ticket has ’Off-Peak’ in the name then it’s categorised as an ’Off-Peak’ type of ticket. Example: OFF-PEAK (DAY) SINGLE OFF-PEAK DAY RETURN OFF-PEAK... Date Updated: 25/08/2015Previous 1 2 3 4 5 6...